For keyword blocking, you can now automatically hide comments with variations of words that use numbers, symbols, or different spellings.įacebook is also testing a new Moderation Assist for groups, which automatically moderates comments on your posts based on your criteria and terms (i.e. With the hide action now available next to each comment, you can quickly hide comments with one click and easily view all hidden comments in a single place by changing the comment filter view on your posts. When you hide a comment, it’s only visible to the commentor and their connections, however Page admins can view all hidden comments on a given post by selecting ‘Hidden by This Page’ in the comments drop-down. To clarify, Business pages have been able to hide comments before now, but Creator pages have not. The main change for creators is a new, simplified option to hide comments. But perhaps most notably, Facebook has begun testing a new live troubleshooting chat option that will be available for all users who are locked out of their account. These changes will allow creators to manage post comments and community engagement, while eliminating spam. The chat will open up in messenger, creating an instant conversation with someone over at Facebook.įollowing these steps, you can now get answers to your Facebook advertising questions in real time.Īs you can see, live chat is an incredibly valuable feature.As Facebook continues its effort to win over more creators, they have recently announced a new set of comment moderation and support tools to help creators maximise their use of the platform and create a more positive environment. Fill this out, select your ad account and Facebook page, and start the chat. Scroll to the bottom of the page, and click on “Chat.”Ī form will then open. The column will expand and you will click on “Contact Us.” To access this feature in your Business Manager, click on the “help” button on the top right of your page.
This was then used with their engineering team to research the issue and get it resolved. I once had a Facebook team member record my screen when a setting change wasn’t saving on a client’s Facebook page. They are in touch frequently with updates, and work to get the issue resolved ASAP.
FACEBOOK SUPPORT CHAT OFFLINE
If there is something that they need to look further into, they will take the issue offline and look into it with their team to get it resolved. The staff over at Facebook is very friendly and tries their best to get your questions answered. What else makes this feature so great? Humans! With Facebook chat help, you are connected to a real person, not a computer. From billing questions to ad performance questions, someone is always there to help you. The chat feature pops up directly in messenger, making it a super convenient way to get help with any questions you may have.
Why is this feature so great? Convenience. If you had additional questions, that could then take another day or two to get a response. More recently, Facebook introduced the “chat” help feature. Previously, Facebook help was only offered in two forms: a community help page where you could only search for topics of issues that had happened in the past, or in the form of an email that could take up to a few business days to get a reply. Facebook advertising is an ever-changing craft, meaning at one point or another, you’re going to have technical questions that require information directly from the platform.
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